Returns & refunds
Eligibility
You may request a return within 7 days of delivery if the item is defective, damaged in transit, or significantly different from what was ordered. Items must be unused, in their original packaging, and accompanied by the order number.
How to request a return
Contact our support team with your order number and a short description or photo of the issue. We will confirm eligibility and arrange a pickup or drop-off point.
Refunds
Approved refunds for cash-on-delivery orders are issued via bKash/Nagad transfer or store credit within 5–7 business days of receiving the returned item. Original delivery fees are non-refundable unless the return is due to our error.
Non-returnable items
Personal care items, opened consumables, and clearance items marked as final sale cannot be returned unless defective.